Technical Support

Redback Networks offers a variety of services and support to help you design, deploy, and manage a Smart Broadband Network. Working with the leading carriers in the world, we have developed a comprehensive approach to help service providers deliver personalized broadband services and ensure that your network is running smoothly.

• 7 x 24 x 365 days support by expert Redback staff located in Worldwide Technical Support Centers
  - North America: San Jose, California
  - Europe: Netherlands
  - Asia Pacific: Hong Kong
• Tiered support packages depending on your needs
• Network design, planning and deployment services
• Comprehensive education and training curriculum

New from Redback:

Introducing the new Redback Customer Portal.  Our updated support site is easier to navigate and find the information and support you need.

To access the new Customer Portal click here

The Customer Portal will be unavailable Friday, May 20th from 2:00pm to 10:00pm PST due to a scheduled maintenance downtime.

Need a Customer Portal account 

To access eService login click here 

Need an eService login ID? Please
email supportlogin@redback.com to request for one

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Read about the eMail Response Manager

Create & Update Service Request

Common Error Messages from the eMail Response Manager

Technical Support Contact:
U.S. Toll Free +1 877 REDBACK
International: +1 408 750 5516
EMEA: 31-10-498-7777
APAC: 852-2283-2585 (China: +86 13910019127)
support@redback.com
(China: china-tac@redback.com)

***Please Note: The support email alias rejects files greater than
400K.  We're sorry for any inconvenience this may cause.